I booked a night in this hotel for my boyfriend’s birthday and it was wonderful and totally exceeded my expectations.
I had originally booked the Little Venice suite however received a call from Neil saying that unfortunately there was a problem with the shower which wasn’t able to be rectified by the time of our visit. He offered me the Renaissance suite along with another (cannot remember which one) instead and I went for Renaissance as the style was similar to Little Venice. I was quite disappointed as I picked the hotel solely for that room but Neil was very lovely on the phone and as I work in property I understand these kinds of things happen sometimes. He offered us complimentary breakfast in bed for the trouble so I tried not to worry.
From the outside it doesn’t look too glam or like there will be much behind the door(!) but as soon as we entered the reception I was bowled over. The décor was great and service wonderful, all so helpful and really willing to go the extra mile for customers.
Entering our room I was so pleased, it was spacious and beautiful. I had ordered balloons for on the bed and specially requested Happy Birthday balloons which they accommodated and it looked great. The bathroom was on the smaller side but very clean so no complaints really.
Overall we had a great stay, bed was super comfy and we made use of their DVD library (in the reception) and a few snacks from the mini bar – not too pricey. Breakfast was good and all the staff we came across were a delight.
Would absolutely recommend!